Victoria, London, Greater London, UK
Job Description
£25,500–£27,000 per annum - pro rata, based on a 40-hour week to £15,300 to £16,200
24 hours per week – Mondays, Tuesdays & Fridays (8am–5pm)
We are recruiting on behalf of our client The Westminster Physiotherapy and Pilates Centre located in the heart of Victoria. The clinic is seeking a part-time Medical Receptionist and Administrator to join their friendly and professional team. This is an excellent opportunity for someone with a positive attitude who is eager to learn and become a long-term part of a supportive clinical environment. Full training and ongoing support will be provided.
Key Responsibilities:
Front of house reception duties – welcoming clients and creating a positive first impression
Managing phone and email enquiries
Assisting patients with bookings and directing them to the appropriate clinician
Supporting Physiotherapists, Pilates Instructors, Massage Therapists and Nutritionists
Opening and closing the clinic
Taking payments and handling billing processes
Using the clinic’s online practice management system
Liaising with insurance companies (billing and reporting)
Uploading and filing patient notes and reports
Coordinating with consultants and GPs
Maintaining confidentiality of patient and clinic data
Monitoring stock and supplies
Ensuring the clinic environment remains clean, tidy, and welcoming
Essential Requirements:
A minimum of 2 years’ experience in a medical administration role
Desirable Attributes:
Experience using TM3 (preferred but not essential)
Strong customer service and communication skills
Team player with a proactive and adaptable attitude
Reliable, organised, and efficient
Friendly, polite, and empathetic
Confident using IT systems and quick to learn new software
Excellent verbal and written English skills
This role would suit someone who thrives in a team-based environment and takes pride in delivering high-quality service in a healthcare setting.
Job Type: Part-time
Expected hours: 24 per week
Work Location: In person