Coventry, UK
Job Description
We are working with our client The Pack Smart Group to recruit a Shift Leader. The Shift Lead is a hybrid leadership role that combines operational oversight on the warehouse floor with administrative coordination to ensure smooth and efficient shift performance. This role is responsible for managing daily workloads, leading warehouse assistants, and ensuring orders are processed accurately, packed correctly, and dispatched on time. Additionally, the Shift Lead handles key admin tasks such as printing labels, managing dispatch paperwork, and supporting fulfilment visibility. They act as the first point of escalation during live shifts and are essential to maintaining high standards of output, accuracy, and safety.
Key Responsibilities
Shift Management & Team Leadership
Lead start-of-shift briefings and assign daily tasks to Warehouse Assistants.
Monitor fulfilment progress and adapt team distribution as priorities change.
Act as a floor leader by actively supporting picking, packing, and boxing during peak periods or bottlenecks.
Provide on-the-job training and support to new team members.
Order Admin & Paperwork
Print and organise labels, invoices, and packing/batch sheets for all live orders.
Ensure all paperwork is matched correctly with physical orders before dispatch.
Maintain accurate records of printed materials for tracking and compliance purposes.
Order Accuracy & Quality Control
Conduct spot checks on picked and packed orders for quality, accuracy, and presentation.
Flag recurring issues, discrepancies, or errors and support immediate resolution.
Ensure correct application of labels and campaign-specific instructions.
Workflow Coordination
Prioritise workload according to dispatch schedules, fulfilment SLAs, or campaign timelines.
Assist with packaging prep, material setup, and space organisation to keep flow smooth and efficient.
Help monitor live campaign/order dashboards or checklists and keep teams updated on progress.
Communication & Escalation
Report shift performance and any blockers to the Department Co-Ordinator during or after shift.
Liaise with SLT Customer Experience if issues arise with labels, stock, or orders.
Notify relevant teams of delays, missing items, or urgent support needs in real time.
Health, Safety & Cleanliness
Ensure all team members follow safety protocols, especially around lifting and machinery.
Keep packing areas clean, orderly, and hazard-free throughout and at the end of each shift.
Participate in regular safety checks and help enforce compliance standards.
Ideal Skills & Attributes
Strong organisational and communication skills
Detail-oriented with a commitment to accuracy
Comfortable with fast-paced, hands-on warehouse environments
Basic computer skills (Excel, printing software, WMS/ERP)
Able to lead a team while actively participating in daily work
Problem-solving mindset with a proactive approach to bottlenecks
The Pack Smart Group Information
All employees, interns and volunteers have the following responsibilities
Health and Safety
To take responsibility for your own health, safety and welfare, being conversant and ensuring compliance with the office policies.
Training & Development
To undertake all reasonable training, learning and development activity designed to support you in your role.
Diversity and Equality
To be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment.
Data Protection
To undertake to familiarise yourself with the data protection procedures set down by the Company as a result of the General Data Protection Regulations